Our Staff

Hickok & Boardman Insurance Group
346 Shelburne Road
PO Box 1064
Burlington, VT 05402-1064

www.hbinsurance.com

PHONE: 802-658-3500
TOLL FREE: 800-639-1655
FAX: 802-658-0541
Hours:
8am-5pm, Monday-Friday
(except holidays)

Background:

Founded in 1821, Hickok & Boardman Insurance Group is the oldest and one of the largest retail insurance agencies in Vermont. We provide property and liability insurance for both individuals and corporations of all sizes. Our agency was built, and has thrived through the years, on the principal of providing superior customer service to our clients. As a locally owned agency, we know you, your community, and your business operations. We employ professionals who are dedicated specialists in either personal lines, commercial lines, claims, or loss prevention, which allows us to provide a high level of service to our clients. As an independent insurance agency, we represent several insurance companies. Due to our premium-level volume with these carriers and our knowledgeable staff, we are able to negotiate the most competitive insurance solutions for our commercial and personal clients.

Burlington
Lyndonville
Montpelier
St. Albans
Stowe
Scott Boardman, President – Client Advisor, Business Insurance

Scott Boardman Scott Boardman, CPCU
President
802.383.1617
sboardman@hbinsurance.com
Scott joined Hickok & Boardman Insurance Group in July of 1982, as a Property and Casualty Agent and was elected Vice President in 1989. In 1992, Scott was elected Executive Vice President and named Chief Operating Officer of Hickok & Boardman Insurance Group. In 1994, Scott was elected President.

Scott is a graduate of Holy Cross College where he received a B.A. in Economics in 1982. He is a member and past-President of the Vermont Chapter of CPCU, as well as a past-President of the Vermont Insurance Agents Association (VIAA). Scott currently serves as a director of Merchant’s Bank, Lake Mansfield Trout Club, A.N. Deringer, Inc., and PC Construction Company.

Michael Boardman, Sr. Vice President - Client Advisor, Business Insurance

Michael Boardman Michael Boardman
Senior Vice President
802.383.1618
mboardman@hbinsurance.com
Mike joined Hickok & Boardman Insurance Group in 1991. As a Business Client Advisor, Mike is responsible for marketing and assisting clients in the management of their property and casualty insurance. In addition, Mike is Chief Operating Officer and a principal of the company.

Mike is a graduate of Holy Cross College, where he received a B.A. in Economics, and New York University, where he received his MBA in Finance in 1991. He earned the Chartered Property and Casualty Underwriter (CPCU) designation in 1997.

Paul Plunkett, Sr. Vice President - Client Advisor, Business Insurance

Paul Plunkett Paul Plunkett, CIC
Senior Vice President
802.383.1614
pplunkett@hbinsurance.com
Paul joined Hickok & Boardman Insurance Group in 1988, as a Commercial Property and Casualty Agent, responsible for the development of large strategic clients. Paul became a principal of Hickok & Boardman Insurance Group and was elected to the Board of Directors in 1994. In 1999, Paul was elected Senior Vice President. In addition to his producer responsibilities, Paul is the Corporate Director of Business Development for Hickok & Boardman and Denis, Ricker & Brown.

Paul is a graduate of St. Michael's College where he received a B.S. in Business in 1986. He holds a Certified Insurance Counselor designation and is a member of the Vermont Chapter of Certified Insurance Counselors.

Carla Boardman Smalling, Vice President - Client Advisor, Personal Insurance

Carla Boardman Smalling Carla Boardman Smalling
Vice President
802.383.1639
csmalling@hbinsurance.com
Carla joined Hickok & Boardman Insurance Group in July of 1992, as a Property/Casualty Agent, specializing in the personal lines area of insurance. She became a principal of the company in 1994 and was elected as Vice President in 1997. In 2006, she was elected to the Hickok & Boardman Board of Directors. In 2009, Carla was elected to serve on the Lake Champlain Regional Chamber Board.

Carla volunteers with CHAMP (Champlain Adaptive Mounted Program), a non-profit organization providing therapeutic horseback riding for children and adults with a wide range of physical, cognitive, and emotional challenges. She has resided in Essex Junction for the past twenty-nine years. She lives with her husband, Kent, and their two daughters.

Mary Farley, Vice President of Operations and Administration

Mary Farley Mary Farley
Vice President of Operations and Administration
802.383.1615
mfarley@hbinsurance.com
Mary joined the Hickok and Boardman Insurance Group as the Director of Operations and Administration in September of 2013. In March of 2016, she was named a Vice President for the agency. She holds her MBA from Suffolk University and her Bachelors from Long Island University, C.W. Post. Mary comes to Hickok and Boardman Insurance Group with a diverse background in executive management including organizations such as FedEx, Sunrise Senior Living, and Spalding Sporting Goods.

Recent Vermonters, Mary and her husband, Shaun, and daughter, Amelia, reside in South Burlington, enjoying all the area has to offer.

Mary Ann Dion, Treasurer

Mary Ann Dion Mary Ann Dion
Treasurer
802.383.1612
mdion@hbinsurance.com
Mary Ann joined the Hickok & Boardman Insurance Group as an Assistant Comptroller in 1980 and is now the Corporate Accounting Manager. In 1987, she was elected as Treasurer. She holds an Accounting Degree from Trinity College and has earned her AAM, CPIW, and DAE designations from the International Association of Insurance Professionals. Mary Ann is a current Board Member of CVAIP, and has previously served as CVAIP President, as well as VT State Council Director of IAIP. She has volunteered with several charitable organizations including the United Way, Local Motion, Polar Express and Santa Night.

In her spare time, Mary Ann loves to travel around the world, snorkeling in various tropical locations, and spending time with her family.


Kate Emert, HR Generalist

Kate Emert Kate Emert
Human Resources Generalist
802.383.1652
cemert@hbinsurance.com
Kate joined Hickok & Boardman Insurance Group in December of 2013 as a Human Resources Generalist. Kate holds a Bachelors Degree from Plattsburgh State University. She comes to Hickok & Boardman Insurance Group with almost thirteen years of experience in Human Resources in both banking and manufacturing.

Kate and her husband, Jarett, reside in Waterbury.

Jeff LaBonte, Client Advisor, Business Insurance

Jeff LaBonte Jeff LaBonte, CIC
Client Advisor, Business Insurance
802.383.1654
jlabonte@hbinsurance.com
Jeff joined Hickok & Boardman Insurance Group in 2007, as a Commercial Sales Executive and is responsible for the development of primarily medium size clients. Prior to joining Hickok & Boardman Insurance Group, Jeff worked for Merchants Bank for seven years, serving in various capacities.

Jeff is a graduate of St. Michael's College, where he received a B.S. in Business in 1998. He was named Alumnus of the Year in 2013. He also serves as the Co-Chair of the St. Michael's College Green Mountain Golf Classic and remains actively involved in committee work for Vermont Special Olympics. He enjoys playing golf and basketball in his spare time. He currently resides in Essex Junction with his girlfriend, Jen, and their four children.

Matt Campbell, Client Advisor, Business Insurance

Matt Campbell Matt Campbell
Client Advisor, Business Insurance, CIC
802.383.1637
mcampbell@hbinsurance.com
Matt is a native of Vermont and joined the Hickok & Boardman Insurance Group in August 2008 as a Business Client Advisor, responsible for the development and cultivation of large commercial clients. Prior to H&B, Matt spent 4 years in Boston working for a large Insurance carrier. Matt became a stockholder of Hickok & Boardman Insurance Group in 2014.

Matt graduated from Fairfield University with a major in Business Management and minor in Accounting. Matt also sits on the board of Vermont Children’s Trust Foundation as well as the King Street Youth Center. Matt currently resides in South Burlington with his wife Katie and their Bernese mountain dog, Steve!

Ian Sutherland, Client Advisor, Business Insurance

Ian Sutherland Ian Sutherland
Client Advisor, Business Insurance
802.383.1638
isutherland@hbinsurance.com
Ian Sutherland joined Hickok & Boardman Insurance Group in August 2009, as a Commercial Sales Executive. In 2014, Ian became a stockholder of Hickok & Boardman Insurance Group. Ian graduated from Saint Michael’s College with a B.A. in Psychology and Business. He holds the Certified Insurance Counselor and Accredited Advisor in Insurance designations.

Ian resides in South Burlington with his wife, Erin, and their four kids:  Tommy, Susie, Tucker and Winnie. When the kids don’t have him building a pirate ship, hiking Mt. Philo, or sledding “weally fast!”, he enjoys volunteering for Special Olympics Vermont and the Arthritis Foundation.

Mindy Bero, Client Advisor, Business Insurance

Mindy Bero Mindy Bero
Client Advisor, Business Insurance
802.383.1606
mbero@hbinsurance.com
Mindy Bero joined Hickok & Boardman Insurance Group in September 2014, as a Client Advisor for Business Insurance. Mindy graduated from Northeastern University with a B.S. in International Business. Prior to joining Hickok & Boardman Insurance Group, Mindy worked for a local news station as a Senior Account Executive for seven years.

She resides in Essex with her husband, Pete, and their two young children. Mindy enjoys spending time with her family and friends, skiing, and traveling.

Kristy Lemieux, Client Advisor, Personal Insurance

Kristy Lemieux Kristy Lemieux
Client Advisor, Personal Insurance
802.383.1649
klemieux@hbinsurance.com
Kristy joined Hickok & Boardman Insurance Group September 2015 as an Account Manager. Kristy is now a Client Advisor in our Personal Insurance department. Prior to joining the team at Hickok & Boardman Insurance Group, Kristy acquired 15 years of experience in personal lines insurance, customer service, and management experience. She graduated from Capella University with a Bachelor’s Degree in Public Health.
Kristy also spends her time volunteering as a coach for youth soccer and participating in several charity events. In her free time, she enjoys running, skiing, hiking, golfing, and spending time with her family and friends. Kristy currently resides in St. Albans with her two children, Cole and Lexie.

Jennifer R. Barrett, Risk Management Adviser, Licensed Workers Compensation Adjuster

Jennifer R. Barrett Jennifer R. Barrett, CRIS, RWCS
Workers Compensation Risk Management Director
802.383.1658
jbarrett@hbinsurance.com
Jennifer Barrett joined Hickok & Boardman Insurance Group in August 2009, as the Director of Workers' Compensation Risk Management and became a stockholder in 2014. Jennifer has thirteen years of experience in the insurance industry and nine years specifically in the risk management field. She is a licensed Property & Casualty Insurance Agent, a licensed Workers' Compensation Insurance Adjuster, and holds a CRIS (Construction Risk Insurance Specialist) designation. Prior to joining Hickok & Boardman Insurance Group, Jennifer worked in the Safety and Risk Management Department as the Corporate Insurance Manager at Pizzagalli Construction.

Jennifer is a native Vermonter, and resides in South Burlington, Vermont, with her husband, B.J., and two children, Brady and Tye. Jennifer is also an avid equestrian and enjoys spending time with her two horses.

Lindsey Farrar, Risk Management Adviser, Licensed Workers Compensation Adjuster

Lindsey Farrar Lindsey Farrar, RWCS
Risk Management Adviser, Licensed Workers Compensation Adjuster
802.383.1610
lfarrar@hbinsurance.com
Lindsey joined Hickok & Boardman Insurance Group in 2013 as an integral part of Green Mountain Safety Consulting's team. She is a licensed Property & Casualty Insurance Agent, a licensed Workers' Compensation Insurance Adjuster, and holds a CRIS (Construction Risk Insurance Specialist) designation. Lindsay resides in Georgia, Vermont with her husband and baby, Maxwell. Lindsay is passionate about horseback riding and enjoys spending her free time practicing yoga and dance. Currently Lindsey is an active member of the CVAIP and serves as a co-chair on their safety committee.

Mark Desautels, Client Advisor

Mark Desautels Mark Desautels
Client Advisor
802.383.1670
mdesautels@hbinsurance.com
Mark is a native Vermonter and joined the Hickok & Boardman Insurance Group in February 2017 as a Client Advisor in Business Insurance. Mark grew up in Chittenden County and has a decade of experience working with commercial insurance clients. Prior to joining Hickok & Boardman Insurance Group, Mark worked in the Burlington office of a national insurance broker as a Commercial Lines Account Executive.

Mark and his family reside in Colchester. In his free time he enjoys boating, hiking, skiing, coaching his son’s soccer team, and volunteering with Special Olympics Vermont.

Christine Morse, Claims Department Supervisor

Christine Morse Christine Morse
Claims Department Supervisor
802.383.1641
cmorse@hbinsurance.com
Christine joined Hickok & Boardman Insurance Group in 2001 as a Claims Specialist, supporting our five office locations. Christine covers and responds to our 24/7, 365 days a year emergency claims pager. Prior to joining Hickok & Boardman, Christine was a licensed agent at a local Vermont agency, where she serviced claims for both Personal and Commercial lines. She has 29 years of experience in the insurance industry as a licensed agent. Christine graduated from Essex Junction Technical Center in Essex Junction, Vermont in 1973 with a business background.

Christine also spends her time volunteering at local nursing homes. In her off time Christine enjoys traveling and taking cruises to the Bahamas. She currently resides in Essex Junction with her husband, Benjamin, and her Pomeranian, Lissabeth.

Tim O'Neill, Client Advisor, Business Insurance

Tim O'Neill Tim O'Neill
Client Advisor, Business Insurance
802.427.8710
toneill@hbinsurance.com
Tim O’Neill joined Denis, Ricker & Brown, a member of the Hickok & Boardman Insurance Group, in July 2011, as a Commercial Sales Executive. Tim graduated from the University of Massachusetts with a B.A. in Communications and has more than twenty years of sales experience.

Tim currently serves as President of The Lyndonville Rotary Club (2014-15). He currently resides in Waterford with his wife, Mary Jo, and their sons, Jack and Luke. In his free time Tim enjoys an active lifestyle that includes skiing, golfing, and hiking.

Peter J. Ricker, Vice President - Client Advisor, Business Insurance

Peter J. Ricker Peter J. Ricker, CIC
Vice President
802.262.1432
pricker@hbinsurance.com
Peter joined Denis, Ricker & Brown, a member of the Hickok & Boardman Insurance Group, in October of 1993. He became a principal and was elected Vice President in April of 2000. Peter graduated from St. Lawrence University with a B.A. in Economics in 1992. He is a member of the Vermont Chapter of Certified Insurance Councilors (CIC).

Peter is a member of the Montpelier Rotary Club, Director for the Central VT Economic Development Corporation, and Director for Montpelier Alive. He lives in Montpelier with his wife and three children.

Brian J. Aitchison, Vice President - Client Advisor, Business Insurance

Brian J. Aitchison Brian J. Aitchison, CIC
Vice President
802.262.1421
baitchison@hbinsurance.com
Brian joined Denis, Ricker & Brown, a member of the Hickok & Boardman Insurance Group, in November of 1987, as a Property & Casualty Agent. In 1997, he became Vice President and owner of Denis, Ricker, & Brown, as well as elected to the Board of Directors. He is a graduate of the University of Vermont where he received a B.S. Degree in 1987. Brian has achieved the designations of Certified Insurance Counselor and Accredited Advisor of Insurance.

Brian is a member of the Montpelier Rotary Club and a past-President of the Central VT Chamber of Commerce. He has also served on many advisory committees for non-profit organizations in Central Vermont. Brian, his wife, and two children reside in the town of Berlin.

Denise Russo, Client Advisor, Business Insurance

Denise Russo Denise Russo
Client Advisor, Business Insurance
802.262.1445
drusso@hbinsurance.com
Denise joined Hickok & Boardman Insurance Group, in 2014, as a Business Insurance Client Advisor. Denise brings twelve years of experience in the agricultural industry with the Vermont Agency of Agriculture and seven years in business sales, most recently with UPS. Denise attended Cornell University and graduated with a B.S. in 1991.

Denise is currently the Chair of Parish Finance Council for St. Andrew’s Parish in Waterbury Vermont, and has been a Sunday school instructor for six years. She also volunteers with the Mad River Valley Youth Lacrosse league. In her off time, Denise enjoys hiking, camping, and gardening. She currently resides in Moretown, VT with her husband, and three children.

Debra Russell, Client Advisor, Personal Insurance

Debra Russell Debra Russell
Client Advisor, Personal Insurance
802.262.1413
drussell@hbinsurance.com
Debra Russell joined Hickok & Boardman Insurance Group in 2007 as an account manager in Personal Lines and was promoted to Client Advisor in 2014. Prior to joining Hickok & Boardman Insurance Group, Debra enjoyed a prosperous career in the food and beverage industry serving as both Manager and Director in the sector.

Deb currently resides in Waterbury with her family, and enjoys the Vermont landscape while riding her motorcycle, bicyling, traveling and working out.

Mike O'Hara, Claims Specialist

 Mike O'Hara Mike O'Hara
Claims Specialist
802.262.1431
mohara@hbinsurance.com
Mike joined Hickok & Boardman Insurance Group in 2015, as a Claims Specialist servicing in commercial accounts for our five office locations. Mike brings nine years of experience as a claims adjuster for a Vermont based property and casualty insurance company. Prior to his tenure as an insurance carrier adjuster, Mike worked for several years as an independent claims adjuster in Maryland. Mike attended The University of Maryland at College Park and graduated with a degree in Finance in 1999.
Mike is an avid runner and a big sports fan, with his favorite team being the Baltimore Orioles. He currently resides in Barre, Vermont with his wife, Karen, daughter, Caroline, and two cats. He and his family actively participate in the Central Vermont Humane Society.

Kris Green, Claims Specialist

Kris Green Kris Green
Claims Specialist
802.229.1441
kgreen@hbinsurance.com
Kris joined Hickok & Boardman Insurance Group in 2016, as a Claims Specialist. Kris has 6 years of experience in property and casualty insurance claims and holds the Associate in Claims (AIC) designation. Kris graduated with a Bachelor's Degree in Business Administration from Campbellsville University in 2006.
Kris is currently a youth leader for Christ Community Alliance Church in Orange, Vermont. In his free time, Kris enjoys hiking, running, race walking, grilling, and beer brewing. He currently resides in Orange, VT with his wife, and two children, with a third on the way.

Corey Parent, Client Advisor, Business Insurance

Corey Parent Corey Parent
Client Advisor
802.383.1310
cparent@hbinsurance.com
Corey Parent joined Hickok & Boardman Insurance Group in 2015, as a Business Client Advisor in our St. Albans office focusing on business development in Franklin County
A BFA and St. Lawrence University graduate, Parent previously worked in Municipal Bond Sales with Goldman Sachs and most recently as a Business Data Analyst with UVM Medical Center. He also serves in the Vermont House of Representatives. Parent resides in St. Albans and is an active youth football and hockey coach

Rich Smith, Vice President - Client Advisor, Business Insurance

Rich Smith Rich Smith
Vice President
802.760.4210
rsmith@hbinsurance.com
Rich joined Hickok & Boardman Insurance Group in 1986, as a producer and manager. Previously, he was employed as a large account underwriter for AIG. Rich is a 1981 graduate of the University of New Hampshire, receiving a B.A. in Economics and Business Administration.

Previously, Rich has served on the board for both the Stowe Tennis Club and the Stowe Performing Arts, as Treasurer for the Vermont Lodging and Restaurant Association, as a board member with Franklin Lamoille Bank, as Trustee for the Stowe Education Fund, as Secretary for the Stowe Rotary Club, as Director for Copley Hospital Foundation, as Director for the Lamoille County United Way, and as a trustee for the Stowe Area Association.